AEA1: THE WORLD OF HOSPITALITY. JOBS AND RESPONSIBILITIES
TASK 1 - Connecting 
Look at the 4 main hospitality business categories. We'll make 4 groups and each one will write and share as many words as they know connected to the category.
TASK 2 - Choose the correct word 
Read the text and fill in the blanks with one of the words in the box. Can you get at least 10 correct ones? Click here.
TASK 3 - Find the word 
In this exercise, you have to find a word in the text which matches the definition. See if you can find 5 of them. Click here.
TASK 4 - Stand up if… 
a. Activity for getting to know the group. Teacher reads out loud a series of sentences related to the students’ relation with the world of hospitality. Students, stand up if your answer is yes.
b. What sentence/s did most students stand up?
What sentence/s did least students stand up?
Were there any unexpected answers?
c. In pairs discuss about 4 of the sentences and get ready to share what you learn from your partner.
TASK 5 - Idioms with business 
a. Do you know what these idioms mean?
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→ 'Mind one’s own business' If you say "Mind your own business!" to someone, you're telling them to stop interfering in things that don't concern them, or to stop asking personal questions. Example: He got sick of her asking him about his private life so he told her, "Mind your own business!" → 'Get down to business’ This idiom means to apply oneself to serious matters. Example: That's enough small talk; let's get down to business. |
b. In what situations would you use these idioms? Write 2 dialogues in your notebook where you think it’s appropriate to use them.
TASK 6 - Reading and listening activity 
CouchSurfing and home exchanges (Module 1 - Worksheet 2, Excellent!)
1. Do the reading and listening exercises about coachsurfing.
2. Watch this
a. __ You make friends for life.
b. __ You meet like-minded people.
c. __ You can take your pets with you.
d. __ It's completely free.
e. __ You can improve your language skills.
f. __ If you can't travel, you can learn about other cultures from hosting.
g. __ You learn to cook local meals.
h. __ You get to know the area better than a usual tourist.
i. __ You have access to a kitchen and save money.
TASK 7 - Speaking 
We all have used the services of the hospitality industry. Think about your own experience and tell about your best and worst experience.
These are the guidelines to prepare your presentation:
- When, where, who with, what?
- What happened next?
- End?
- Feelings?
TASK 8 - Revision of vocabulary 
1. Your teacher will give you a slip of paper with the name of a business or facility and another one with a definition.
2. Read the definition aloud for your partners and listen to the other definitions.
3. When you hear the one that corresponds to your slip of paper, raise your hand and read it out.
TASK 9 - Vocabulary 
RESTAURANT STAFF POSITIONS
Back-Of-The-House Jobs (BOH)
Back-of-the-house positions pertain to the preparation of food, as well as the dishwashing staff. Small restaurants might only have a single chef or cook. Larger places might have an entire food preparation team, including a chef, sous chef, prep cook, line cook, and baker, plus a kitchen manager responsible for training, inventory, and other supervisory and administrative duties.
Front-Of-The-House Jobs (FOH)
Front-of-the-house positions are those that deal directly with the public. These titles may include host or hostess (or maître d’, in more upscale restaurants), server (or waiter/waitress), busser (or busboy/busgirl, or back waiter), runner, sommelier and bartender.
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1 Match the following restaurant staff positions with their main area of responsibility. 1 head chef 2 bartender 3 chef de partie 4 host/ess 5 baker 6 waiter/waitress/waitperson 7 prep cook 8 commis chef 9 wine steward 10 kitchen porter 11 restaurant manager a ⃞ is responsible for serving and selecting wines b ⃞ prepares desserts c ⃞ prepares and serves drinks d ⃞ is responsible for running the kitchen as a whole and creates the menu e ⃞ assists the chef de partie with everything they need f ⃞ does very basic food preparation, like peeling potatoes and washing the salad g ⃞ shows customers to their seats and gives menus h ⃞ cuts up vegetables and prepares food for other cooks i ⃞ takes orders and delivers food j ⃞ is in charge of one section of the kitchen (pastry chef, butcher chef, vegetable chef, sauce chef, etc) k ⃞ is the CEO of the restaurant |
TASK 10 - Culture tip 
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CULTURE TIP As with Chef de Partie there is a French term for most of the positions in a restaurant. |
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Write the English names for these French job titles
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TASK 11 - Reading. Personal qualities. 
1. Read about 4 people who work in the tourist industry. Match each person with one of the following jobs:
a. hotel receptionist
b. restaurant manager
c. tour leader
d. tourist information officer
2. Write the correct name.
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________________ doesn’t like to deal with complaints.
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________________ likes helping people to have a nice time in his/her city.
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________________ likes being his/he own boss.
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________________ doesn’t like rude people.
3. Find two words in the texts that describe the personal qualities you need for each job. Then add one more of your own.
JOB QUALITIES
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tourist information officer ______________ ______________ ______________
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restaurant manager ______________ ______________ ______________
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hotel receptionist ______________ ______________ ______________
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tour leader ______________ ______________ ______________
TASK 12 - Reading
Read the following post and say whether the sentences are true or false. Correct the false ones to make them true.
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Home > Blog > Personal Qualities for Hospitality Personal Qualities for HospitalityPosted by Complete Hospitality Training Skills on 10 June 2018The hospitality industry offers a wide range of career options. To be successful in the industry, you need certain qualities that employers look for and customers expect.1. Commitment To be successful in the hospitality industry, you must be committed to ensuring customer satisfaction. You must do whatever it takes to keep customers happy and create an environment where customers want to come back. 2. Communication Skills The most successful employees in the hospitality industry are those with excellent communication skills. Listening: Someone once said 'We've got two ears and only one mouth which means we should listen twice as much as we speak.' This is true for many things, but even more so in the hospitality industry. Oral and body language: After the listening comes the talking. This one is just as important as the previous one. In particular, when your guests speak a different language, you want to make sure you are confident in whatever language you speak. 3. Enthusiasm Great employees of the hospitality industry are enthusiastic about their jobs and strive to do the best work possible. They want to give their customers the best experience available. Without the customers you do not have a job. 4. Leadership Great hospitality employees have strong leadership skills and are able to command project and make significant contributions to an organisation's overall success. 5. Organised To stay on top of the multitude of tasks you'll face as a hospitality employee, you have to be organised and multitask without difficulty. 6. Knowledgeable of Safety / Hygiene issues Successful hospitality employees are familiar with rules of work safety and food / personal hygiene as they apply to venues serving food. 7. Teamwork Successful employees of the hospitality industry work well with others, you need to be a productive team member. Author: Complete Hospitality Training Skills |
True or false? Correct the false ones.
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It’s recommended that you make your customers’ visit happy.
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In the hospitality industry, staff should listen more than they speak.
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Listening to your customers is more important than body language.
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If customers are not satisfied with your service, they will not come back.
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One advantage of working in hospitality is that you are responsible for few tasks.
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To be successful as a hospitality employee you must be passionate, devoted, generous and a good listener.
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The point of this post is to highlight the importance of making customers happy to succeed in this career.
TASK 13 - GRAMMAR
1. Modal verbs: can, could, may, must, mustn’t, have to, don’t have to.
https://learnenglish.britishcouncil.org/grammar/intermediate-to-upper-intermediate/modals-permission-and-obligation
2. Translate the following sentences using modal verbs:
a. No es pot fer servir el mòbil a l'intitut.
b. Ha relliscat i s'ha trencat el canell. Hem de portar-lo a l'hospital.
c. No cal que arribis abans de les 11.00.
d. Has de presentar un informe mèdic si faltes a la feina.
e. És tard, he de marxar.
3. Fill in the blanks with an appropriate modal verb. Write your answers in your notebook.
4. Choose between MUSTN'T and DON'T HAVE TO for obligation in this exercise.
5. One more exercise to learn to use have to, don’t have to, must and mustn’t.
TASK 14 - 
1. Visit one of these websites and see how easy or difficult it is to find a job in hospitality in an English-speaking country.
2. Choose a specific job in the hospitality industry, a city in an English-speaking country and find a job you’d be ready to accept. What is the position, type of business, location, the duties and responsibilities, personal qualities required, salary, schedule, etc? Get ready to share the information with your classmates and share with your teacher the digital presentation you prepared. This will be your oral test for AEA1.
3. Rubric for your oral presentation.
TASK 15 - VOCABULARY
EXTREME ADJECTIVES
1. Do you know what extreme adjectives are? Learn them with this activity, it's a way to improve your vocabulary instead of using 'very+adjective' all the time. At the end of the activity, send your results to your teacher. CAREFUL, TRERE'S A MISTAKE, Nº 20 DOESN'T HAVE A MATCHING EXTREME ADJECTIVE, VERY WET-->SOAKED or DRENCHED. Click here.
2. Do the following exercise online. Click here.
TASK 16 - VOCABULARY
This year you're going to promote our restaurant among English and French speaking people. A first step is to translate this menu and then we'll publish it on the social media to attract foreign customers, this way you'll have the chance to practice some English and French in La Sitja.
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MENÚ DE BENVINGUDA / TARDOR |
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| MENÚ CATALUNYA |
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