NF8 Post Service

NF8 - POST SERVICE

TASK 1 - Reading comprehension 

1. Name all the complications that happened that day at the restaurant.

1. Say what would have been different. 

      Example: If the supplier had arrived with the order on time, the chef would have prepared the mise en place.

3. Find a synonym in the text for the following words:

1. consume all of   

2. say sorry

3. hurry

4. anxious

5. ill

6. figure out

7. noise

8. disorganised

4  Speaking. Explain in pairs what happened:

1. At 11 a.m.

2. 500 metres from the restaurant

3. At 11 p.m.

4. At 1 p.m.

5. After 45 minutes of waiting for the food to arrive

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TASK 2 - Listening comprehension 

-Listen to the short conversations and write down what the problem is and the solution offered.

1 Problem:	Solution:
2 Problem:	Solution
3 Problem:	Solution
4 Problem:	Solution

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Task 3 - Speaking 

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TASK 4 - Writing 

In task 1, Anika apologised several times during the day. Write what you would say to apologise and what solution you would suggest:

1. When there is too much noise in the restaurant because of the group of 15.

2. When the group of 4 people were leaving

3. When the food was cold.

4. When the bowl of soup fell to the floor.

5. When the desserts arrived late.

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TASK 5 - Vocabulary 

Look at these adjectives and match them to their antonyms.

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TASK 6 - Reading comprehension 

Read the following text and infographic and do the exercises below.

Americans' most common restaurant complaints go beyond a fly in their soup

Consumer Reports gripe-o-meter reveals what annoys diners

Published: July 2014

Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according to our exclusive national survey, even more so than complaints about food. Men and women pretty much agree on that, although women complained about dirty or ill-equipped restrooms a little more than men. The numbers below are the percentage of people highly annoyed with a specific gripe from the survey of 1,003 adults by the Consumer Reports National Research Center in March 2014. 

1. Divide the complaints in the infographic into these 3 categories.

1. Complaints about food

2. Complaints about service

3. Complaints about the place/atmosphere

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TASK 7 - Writing 

1. Read this example of complaint to a restaurant and analyse how it's written.

2. In pairs, imagine  a really annoying experience that you've had and send a mail to the manager of complain. This is an example.

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TASK 8 - Grammar 

1. Reported speech - Statements

      Changes in tenses and other words. Do the activity in this link. 

       Four days ago you bumped into an old friend, Rudolph, and told you the following:

1. “Peter’s working as a prep cook for the summer.”

2. “I’m not going to go on holiday.”

3. “I came from Paris in 2019.”

4. “ I had lunch with Olga last weekend.”

5. “My boyfriend has started working for OYP.”

6. “Tomorrow I’m going to start doing more exercise.”

7. “Nothing exciting happens here.”

    And now you tell a classmate what Rudolph told you that day.

2. Reported speech - Requests or orders

1. “Please, come early tomorrow.”

2. “Could you please open the window?”

3. “Could you bring the apron tonight?”

4. “Don’t smoke here!”

3. Reported speech - Questions

4. Reported speech - Mixed types

 

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TASK 9 - Vocabulary  

 1. How do you say the senses in English? Make 5 columns and then write the following words in the corresponding column.

crunchiness - spiciness - transparency - umami - temperature smell - saltiness - consistency - size - toughness - refreshness - sweetness  colour - freshness - aroma - brightness - sourness - bitterness - viscosity

2. Let's make a collaborative spreadsheet to gather the most common fish in our gastronomy,

KAHOOT TIME! FISH