Anglès professional CFGS CUI (M0179)

1. Presentation of the course.

2. Simple, Back-to-School, Getting To Know Students Questions

Learn about the responsibilities of different food service industry roles.

- What the field of hospitality includes

- What types of businesses there are and what their characteristics are

- What different jobs there are in this career and their responsibilities

- What personal qualities are needed

You'll learn:

- to use different marketing strategies

- to filter what strategies to use according to the type of restaurant

- to present a marketing plan with the appropriate vocabulary and syntax

Learn how to accommodate reservation requests:

- how do you answer the phone to give the best impression of your restaurant?

- what info do you need to take a reservation?

- how do you give directions indoors and outdoors to help the customers?

- how do you accommodate special requests?

- Learn to take food orders from customers.

- Apply protocol for taking orders.

- Demand for clarification of message.

- Describe different seating arrangements and table setting.

Learn about the responsibilities of bartenders and common drinks they serve.

Use the correct professional terminology.

Give instructions to make a cocktail/mocktail.

Understand what type of coffee the customer is ordering.